Returns & refund Policy

At LUMO, we want you to feel confident in every piece you wear. We understand that sometimes the fit may not be quite right, so we’ve made our returns process as simple as possible.

  • SIZE EXCHANGES

    Need a different size? We’re happy to help.

    If you would like to exchange an item for a different size, please contact us within 7 days of receiving your order.

    All exchanges are subject to stock availability. If your preferred size is unavailable, you may choose to receive LUMO store credit instead.

    Our 7-day exchange policy is an additional service offered by LUMO.

  • STORE CREDIT

    If your LUMO piece isn’t quite right, you can choose to return an eligible item in exchange for LUMO store credit.

    Please contact us within 7 days of receiving your order to request store credit.

    Once your return has been received, inspected and approved, your store credit will be issued to you.

    LUMO store credit is valid for 12 months from the date of issue, giving you plenty of time to find your next LUMO piece.

  • RETURN CONDITIONS

    We ask that you take care when trying on your LUMO pieces.

    Items being returned should be:

    • Unworn, other than being tried on
    • Unwashed
    • In their original condition
    • Returned with all original tags attached
    • Free from makeup, fake tan, deodorant, perfume or other marks
    • Free from damage, alterations or signs of wear

    Where statutory cancellation rights apply, we may make an appropriate deduction from a refund if an item’s value has been reduced as a result of handling beyond what would reasonably be necessary to examine the item.

  • FAULTY, DAMAGED OR INCORRECT ITEMS

    Every LUMO order is prepared with care. However, if you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible.

    Please provide your order number, a description of the issue and clear photographs where appropriate so our team can help resolve the problem.

  • RETURN SHIPPING

    Unless your item is faulty, damaged or incorrect, customers are responsible for the cost of returning their order.

    We strongly recommend using a tracked postal service and keeping your proof of postage until your return has been processed.

    LUMO cannot take responsibility for returned parcels that are lost before reaching us.

    Where you exercise a statutory cancellation right, any refund of the original delivery charge will be handled in accordance with applicable consumer law.

  • HOW TO MAKE A RETURN

    To request a size exchange, store credit or refund, please contact us at:

    hello@lumoactivewear.com

    Please include:

    Your full name · Order number · Item(s) being returned · Reason for return · Whether you are requesting an exchange, store credit or refund

    We’ll provide you with the information you need to return your item.

    Once your return has been received and inspected, we’ll contact you to confirm the outcome of your return.

    PLEASE NOTE

    Our 7-day size exchange and store-credit policy is separate from your statutory consumer rights. Nothing in this policy is intended to exclude or limit any rights you may have under applicable consumer law.
LUMO Team x